qqen's Privacy Policy

qqen is an online gaming platform operated for players in Bangladesh. We believe that protecting each user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") describes how qqen collects, stores, uses, and when necessary shares your personal information with third parties.

By using this platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the platform and contact our support team.

This Policy should be read together with the Terms & Conditions and Responsible Gaming policy, which govern the overall terms of qqen's services.

We collect various types of information when you register and use the qqen platform. This information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide to qqen:

• Full name and personal identification details
• Email address and contact details
• Date of birth (for age verification — the platform is for users aged 21+ only)
• Residential address
• Payment account details (bKash, Nagad, Rocket numbers)
• Identity verification documents (when required)
• Information provided through support chat or email

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identification details
• Browser type and operating system details
• Platform activity logs (login times, game sessions, transaction history)
• Information obtained through cookies and similar tracking technologies
• Connection date and time (per Bangladesh Standard Time)
• Referral source (where you came from before arriving at the site)

qqen uses the information collected solely for the following purposes. We never use your information for unnecessary purposes or without your consent:

3.1 Account Management

Information is used to create, verify, and maintain your account. This includes login verification, age confirmation, and identity authentication.

3.2 Service Delivery & Improvement

Information is used to personalise the gaming experience, resolve technical issues, and improve the quality of the platform.

3.3 Processing Financial Transactions

The necessary information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to prevent financial fraud.

3.4 Customer Support

Information is used to accurately answer your questions and resolve issues through 24/7 live chat support and email.

3.5 Safety & Security

Information is used to ensure platform security, detect suspicious activity, and enforce responsible gaming policies.

3.6 Communications

Your contact information is used to send relevant bonus offers, policy updates, or important account-related notifications.

qqen follows the highest industry standards to protect your information. Our security infrastructure protects your data in the following ways:

4.1 Encryption

All personal information is protected by SSL (Secure Sockets Layer) encryption technology. All data exchanged between our servers and your device is transmitted through encrypted channels.

4.2 Access Control

Only authorised personnel can access your personal information. Their access is restricted on a "need-to-know" basis and all activity is logged.

4.3 Data Retention Period

We retain your information for as long as your account remains active and for as long as necessary to meet relevant legal requirements. Even after account closure, some information may need to be kept for a defined period due to legal obligations.

4.4 Security Breaches

If a security breach occurs that may affect your personal information, we will notify you as quickly as possible and guide you on the necessary steps to take.

qqen does not sell your personal information. However, information may be shared with specific third parties in the following limited circumstances:

5.1 Service Providers

Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt), payment processors, and technology service providers receive only the information necessary for their specific function. They are contractually bound to uphold qqen's privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from a law enforcement agency, or the requirements of applicable law.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other unlawful activity.

5.4 Business Transfers

In the event of a change in business ownership or a merger, your information may be transferred to the new entity. Equivalent protections under this Policy will be ensured in such cases.

Information is not shared with third parties for any reason other than those stated above.

qqen's website uses cookies and similar technologies that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform. Without these, login and session management are not possible.
• Functional cookies: Used to remember your preferences, such as language settings.
• Analytics cookies: Used to analyse and improve the use of the platform.
• Security cookies: Used to prevent fraud and unauthorised access.

6.2 Managing Cookies

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly. To delete or disable cookies, refer to the "Settings" section of your browser.

As a user of qqen, you have the following rights regarding your own personal information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will provide this information within a reasonable timeframe.

7.2 Right to Correct Information

If you believe the information we hold about you is inaccurate or incomplete, you may request a correction. Please contact our support team to do so.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, this right may be limited in cases involving legal obligations, ongoing disputes, or financial transaction records.

7.4 Right to Object to Processing

You may object to the processing of your information for specific reasons. Upon receiving such a request, we will review it and take appropriate action where applicable.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us by email: [email protected] — our 24/7 support team will assist you in both Bengali and English.

The qqen platform is intended solely for individuals aged 21 or older. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If any person creates an account using false information, qqen reserves the right to cancel the relevant account and associated transactions.

If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. Any parent or concerned individual acting on behalf of a child may contact us at [email protected].

qqen follows special measures to protect financial information. Your payment details are processed with the highest level of security during transactions via bKash, Nagad, and Rocket.

9.1 Payment Information Storage

We never store the PIN or password of your mobile banking account. Only the information necessary for transaction verification (mobile number and transaction ID) is stored securely.

9.2 Sharing Information with Payment Processors

Only the information required to complete a transaction is shared with the relevant mobile banking service in order to process deposits and withdrawals. These payment processors are governed by their own privacy policies.

9.3 Transaction Monitoring

All financial transactions are monitored to detect fraud and suspicious activity. If unusual activity is detected, we will contact you.

qqen reserves the right to amend or update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• By posting a prominent notice on the website
• By sending a notification to your registered email
• By requesting your consent to the new policy at your next login

Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy. The date of each change will be noted at the top of the page under the "Last Updated" section.

If you have any questions about policy changes, please contact us.

If you have any questions, concerns, or requests to access, correct, or delete information regarding this Privacy Policy, please contact qqen's support team:

• Email: [email protected]
• Live Chat: Available 24/7 around the clock
• Language: Support available in both Bengali and English

We take all privacy-related requests seriously and try to get back to you as soon as possible. Your privacy is our priority.

This policy was last reviewed in January 2026.